Outbound Call Centre Agent
What are we looking for?
We are looking for a dynamic natural outbound call centre agent who can find and recruit top entrepreneurial talent for Raizcorp programmes. The outbound call centre agent needs to genuinely care about the journey of the entrepreneur. The OCCA needs to be a self-starter, someone who not only relies on incoming leads but an individual who will headhunt and be determined to succeed.
What does this role do?
The outbound call centre agent is enthusiastic about scouting and finding suitable entrepreneurs for the various business-development programmes delivered by Raizcorp. The suitable candidate needs talent in building relationships with channel partners. The OCCA puts prospective entrepreneurs through a rigorous selection process to assess if they are a fit for our programmes and programme sponsors. The OCCA must be able to profile people well and be discerning in order to sift through the fluff that a potential entrepreneur may speak and get to the nitty gritty.
What experience is preferred?
You should have at least five years’ previous experience in the sales, call centre and / or recruitment industries.
What kind of personality will excel in this role?
The ideal candidate should love a high-paced working environment and be proactive team player, someone who has strong resolve for working under hectic pressure and is deadline and target driven.
- Minimum national diploma or degree-level qualification
- Strong verbal communicator, able to liaise with entrepreneurs, clients and team members
- Own previous entrepreneurial journey and experience is advantageous
- Intermediate to advanced level Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
- Must have experience excelling in a high-volume sales and / or recruitment position
- Must be experienced in and have exposure to different interviewing techniques
- Head-hunting and cold-calling experience non-negotiable
- Driver’s licence and own car is mandatory.
- Proactive and solution orientated
- Exceptional communicator with a love for people
- Meticulous eye for detail
- Internal locus of control with real passion for quality work
- Proactive team player
- Ability to manage under pressure
- Emotional maturity and ability to take ownership and accountability
- Ability to take constructive criticism and take corrective action to make improvements.